Privacy Policy

Effective Date: November 3, 2025

Overview & Scope
Feloraa (we, us, our) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and your rights.

Personal Data We Collect
Identity & contact data: name, billing/shipping address, email, phone.
Account data: username, password, order history.
Payment data: processed by third-party payment providers (we do not store full card data).
Transactional data: orders, returns, communications.
Technical data: IP address, device type, browser, cookies, and similar tracking data.
Marketing data: preferences and opt-in choices.

How We Use Your Data
We process personal data to:
Fulfill orders and manage payments.
Provide customer support and communications.
Improve our Website, services, and product recommendations.
Send marketing (where youve consented) and transactional notices.
Detect and prevent fraud and abuse.
Comply with legal obligations.

Legal Bases (where applicable)
We rely on lawful bases such as contract performance (order fulfillment), consent (marketing), legitimate interests (fraud prevention, analytics), and legal obligations.

Cookies & Tracking
We use cookies and similar technologies for essential functions, performance, analytics, and advertising. See our Cookie Policy for details and opt-out options.

Third-Party Processors & Sharing
We share data with: payment providers, shipping carriers, analytics providers, marketing platforms, and legal authorities when required. We enter data processing agreements with our vendors and require them to implement appropriate safeguards.

International Transfers
Your data may be transferred to service providers or subsidiaries in other countries. We will ensure appropriate protections for international transfers (standard contractual clauses or equivalent).

Data Retention
We retain personal data as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing, portability, and to object to certain processing. For marketing communications you can opt out via the unsubscribe link or contact us.

Security
We implement reasonable technical and organizational measures to protect personal data. No system is 100% secure; promptly notify us if you suspect a breach.

Children
Our Website is not directed at children under 13 (or applicable minimum age). We do not knowingly collect personal data from children.

Changes
We may update this Privacy Policy; material changes will be communicated with an updated effective date.

Contact
Data Protection Contact: info@feloraa.com