Terms & Conditions (Terms of Use)

Effective Date: November 3, 2025

Introduction
Welcome to Feloraa. These Terms & Conditions (Terms) govern your access to and use of feloraa.com (the Website) and any purchases of products through the Website. By accessing or using the Website you agree to be bound by these Terms. If you do not agree, do not use the Website.

Who We Are
Feloraa operates the Website and sells ladies clothing and related accessories. For customer service and legal notices you may contact us as listed on our Contact page.

Eligibility
You confirm you are at least 18 years old and legally able to enter binding contracts. By placing an order you represent that the information you provide is accurate.

Orders & Acceptance
All orders are subject to acceptance and availability. Feloraa reserves the right to refuse or cancel any order for any reason, including stock unavailability, pricing errors, or suspicion of fraud. Receipt of an order confirmation does not guarantee acceptance the contract is formed only when we dispatch the item(s).

Pricing & Payment
Prices shown on the Website are in the currency displayed at checkout and include applicable taxes where stated. Payment must be made at time of purchase via the payment methods offered on the Website. Feloraa uses third-party payment processors; you agree to their terms when you use those services.

Shipping & Delivery
Shipping and delivery information and estimated times are published in our Shipping Policy. Delivery dates are estimates only and Feloraa is not responsible for delays caused by carriers, customs, or force majeure.

Returns, Refunds & Cancellations
Our Returns & Refunds Policy governs returns, exchanges, and refunds. Short version: you may return eligible items within the timeframe specified in that policy, subject to conditions.

Product Descriptions & Images
Feloraa makes reasonable efforts to display accurate product descriptions and images. Slight variations of color, texture, or sizing may occur. Sizing charts and product specifications should be consulted before purchase.

User Accounts
If you create an account, you are responsible for maintaining its confidentiality and activity. Notify us immediately of any unauthorized use.

Prohibited Uses
You must not use the Website for unlawful purposes, to transmit malicious code, or to infringe third-party rights. Feloraa may suspend access for any conduct we reasonably believe violates these Terms.

Intellectual Property
All content on the Website (text, images, logos, designs) is owned or licensed by Feloraa and protected by IP laws. You may not copy, reproduce, adapt, or redistribute our content without written permission.

Limitation of Liability & Disclaimers
To the maximum extent permitted by law, Feloraa and its affiliates are not liable for indirect, incidental, special, or consequential losses arising from use of the Website or purchase of products. Our total liability for direct damages is limited to the price paid for the relevant products.

Governing Law & Dispute Resolution
These Terms are governed by the law of the jurisdiction specified in our corporate details (please consult your local counsel). Any dispute will be resolved in accordance with that law, and you and Feloraa submit to the exclusive jurisdiction of the competent courts.

Changes to Terms
We may modify these Terms at any time. The effective date above will apply; continued use after changes constitutes acceptance.

Contact
Customer Care:
UAE: +966 563061510
UK: +447915611081
Pakistan: +923207779006
Wholesale/Inquiries: info@feloraa.com